聊城400電話辦理

400電話(hua)辦理僅限企業或者個(ge)體工商戶(hu)，暫時(shi)不(bu)支持(chi)個(ge)人辦理，辦理400電話(hua)可以通過線上渠道進行選(xuan)擇合適的(de)(de)(de)供應(ying)商，第一步(bu)選(xuan)擇號碼(ma)以及套餐，第二(er)步(bu)確認(ren)選(xuan)擇相對應(ying)的(de)(de)(de)功能，第三步(bu)提交(jiao)實名認(ren)證材料，第四(si)步(bu)簽署協議，第五(wu)步(bu)測試號碼(ma)。辦理400電話(hua)只需要(yao)輕松(song)五(wu)步(bu)就可以實現，大概時(shi)間周期1-3個(ge)工作日。辦理完成之(zhi)后服務(wu)商會提供一個(ge)管理后臺進行查(cha)看詳細的(de)(de)(de)通話(hua)詳情。400電話(hua)支持(chi)固(gu)定(ding)電話(hua)、手機號碼(ma)的(de)(de)(de)呼入功能，暫時(shi)不(bu)支持(chi)呼出功能。希(xi)望可以給(gei)您帶來幫助。

聊城市民服務熱線

3月23日晚(wan)，家住山西(xi)省(sheng)太原市(shi)(shi)(shi)的(de)閆女士(shi)致電(dian)聊(liao)城12345市(shi)(shi)(shi)民熱(re)線求(qiu)(qiu)助(zhu)，表(biao)示想帶(dai)孩(hai)子到東(dong)昌(chang)府區婦幼保健(jian)(jian)(jian)院(yuan)康(kang)復科做斜頸按摩(mo)，但擔(dan)心(xin)(xin)省(sheng)外人(ren)(ren)員(yuan)到聊(liao)后(hou)會被隔離，咨詢(xun)應辦(ban)理(li)什么手(shou)續到聊(liao)后(hou)可以(yi)(yi)盡快給孩(hai)子進(jin)行(xing)(xing)治(zhi)療(liao)。受(shou)理(li)中心(xin)(xin)了解(jie)(jie)到情況后(hou)緊急轉(zhuan)交東(dong)昌(chang)府區熱(re)線辦(ban)，隨后(hou)區衛生健(jian)(jian)(jian)康(kang)局(ju)及時與閆女士(shi)聯(lian)系，告知(zhi)兩省(sheng)通(tong)(tong)行(xing)(xing)碼已互認，可通(tong)(tong)過(guo)“愛山東(dong)”APP中“來魯申報”模塊申領山東(dong)省(sheng)電(dian)子健(jian)(jian)(jian)康(kang)通(tong)(tong)行(xing)(xing)碼，按規定(ding)要(yao)求(qiu)(qiu)來院(yuan)治(zhi)療(liao)，并告知(zhi)閆女士(shi)就(jiu)診(zhen)流程中的(de)注意(yi)(yi)事(shi)(shi)項和通(tong)(tong)行(xing)(xing)碼使用過(guo)程中容(rong)易出現(xian)的(de)問題，閆女士(shi)表(biao)示感謝。自(zi)全新的(de)聊(liao)城12345市(shi)(shi)(shi)民熱(re)線上線以(yi)(yi)來，像這樣(yang)接訴(su)即辦(ban)、一(yi)號受(shou)理(li)的(de)高效率受(shou)理(li)并非第一(yi)次發(fa)生，一(yi)單到底已成(cheng)為(wei)(wei)受(shou)理(li)市(shi)(shi)(shi)民訴(su)求(qiu)(qiu)的(de)常態(tai)。整(zheng)合(he)(he)：讓百姓記住一(yi)個號2020年，為(wei)(wei)構建(jian)黨(dang)委政府聯(lian)系人(ren)(ren)民群(qun)眾(zhong)的(de)新模式，把(ba)(ba)向群(qun)眾(zhong)征集(ji)意(yi)(yi)見建(jian)議的(de)大門越開越大，使為(wei)(wei)群(qun)眾(zhong)辦(ban)事(shi)(shi)的(de)機制越來越順暢，集(ji)中資源(yuan)為(wei)(wei)群(qun)眾(zhong)解(jie)(jie)決(jue)操心(xin)(xin)事(shi)(shi)、煩(fan)心(xin)(xin)事(shi)(shi)、揪心(xin)(xin)事(shi)(shi)，聊(liao)城市(shi)(shi)(shi)委、市(shi)(shi)(shi)政府把(ba)(ba)全市(shi)(shi)(shi)主要(yao)民意(yi)(yi)表(biao)達(da)渠道(dao)進(jin)行(xing)(xing)整(zheng)合(he)(he)，組建(jian)全新的(de)12345市(shi)(shi)(shi)民熱(re)線。　　12345市(shi)(shi)(shi)民熱(re)線受(shou)理(li)中心(xin)(xin)堅持以(yi)(yi)人(ren)(ren)民為(wei)(wei)中心(xin)(xin)的(de)發(fa)展理(li)念，始(shi)終把(ba)(ba)老百姓的(de)事(shi)(shi)當成(cheng)天大的(de)事(shi)(shi)，把(ba)(ba)“讓人(ren)(ren)民群(qun)眾(zhong)滿意(yi)(yi)”作(zuo)為(wei)(wei)所有熱(re)線人(ren)(ren)共同的(de)奮斗目標(biao)。百姓只需記住12345這一(yi)個號，反映(ying)問題的(de)渠道(dao)變得更(geng)暢通(tong)(tong)。

　　落實：以四心促四快

　　自實(shi)現整合以(yi)來(lai)，受(shou)理中心為更好地發揮平臺聚合效應，切(qie)實(shi)解決(jue)百姓需(xu)求，嚴格要求話務(wu)員(yuan)以(yi)“四心”促“四快”，不斷加強(qiang)熱(re)線隊伍(wu)建設。

“四心”即初心、耐心、細心、愛心。要求話務員接聽每一通群眾來電都要堅守為民服務的“初心”；在接聽過程中，要“耐心”傾聽、“細心”記錄群眾的每一個訴求；在回訪群眾時，要帶著一顆“愛心”，向每位群眾做好溝通解釋，同時對轉辦事項做到100%回訪。“四快”即快接、快轉、快辦、快督。快接就是要接得快，記者了解到，《政府熱線服務規范》國家標準為15秒內接起電話，而聊城12345市民熱線確定接起電話的目標在10秒內，目前話務員可以做到平均8秒內接起電話，在一定程度上減少了群眾等待的時間。快轉就是轉得快，加強轉辦人員業務培訓，及時學習國家政策、部門職能等信息，做到精準派單海康400電話工作時間，減(jian)少(shao)群(qun)(qun)眾(zhong)訴求(qiu)流轉時(shi)間。快辦(ban)(ban)就是辦(ban)(ban)得快，熱線要求(qiu)部門(men)“接訴即辦(ban)(ban)”，對于(yu)群(qun)(qun)眾(zhong)訴求(qiu)進(jin)(jin)(jin)行分類(lei)處(chu)置，按照1-3-5的(de)辦(ban)(ban)理(li)期限分別作出要求(qiu)，緊急事項(xiang)馬上(shang)就辦(ban)(ban)，一般類(lei)問(wen)(wen)題(ti)3天內辦(ban)(ban)結(jie)。針對復雜(za)事項(xiang)5天內不能按時(shi)辦(ban)(ban)結(jie)的(de)，需提交延期申請(qing)，拿出解決方案。快督(du)就是對于(yu)群(qun)(qun)眾(zhong)的(de)合理(li)訴求(qiu)得不到(dao)解決的(de)事項(xiang)及時(shi)跟進(jin)(jin)(jin)督(du)辦(ban)(ban)，復雜(za)的(de)事項(xiang)聯合市(shi)(shi)(shi)委(wei)、市(shi)(shi)(shi)政府督(du)查(cha)室進(jin)(jin)(jin)行督(du)辦(ban)(ban)，對于(yu)疑難問(wen)(wen)題(ti)或涉及到(dao)多個部門(men)的(de)群(qun)(qun)眾(zhong)訴求(qiu)，啟動(dong)會商機(ji)制(zhi)進(jin)(jin)(jin)行研判，確(que)定(ding)牽頭部門(men)，促進(jin)(jin)(jin)問(wen)(wen)題(ti)解決和(he)落實。3月27日下午(wu)，聊城(cheng)市(shi)(shi)(shi)委(wei)群(qun)(qun)眾(zhong)工作領導(dao)小(xiao)組辦(ban)(ban)公室副主任、市(shi)(shi)(shi)政府秘書長(chang)張同(tong)奇主持召開(kai)市(shi)(shi)(shi)民熱線工作調度(du)會。會議就東(dong)(dong)昌(chang)(chang)湖環(huan)湖人行步道改(gai)造(zao)(zao)、東(dong)(dong)昌(chang)(chang)路益民胡(hu)同(tong)綠化帶開(kai)口(kou)寬度(du)及古(gu)城(cheng)區新華(hua)園(yuan)道路與(yu)下水道建(jian)設維(wei)護(hu)等三個轉辦(ban)(ban)疑難問(wen)(wen)題(ti)進(jin)(jin)(jin)行協調調度(du)。經(jing)領導(dao)小(xiao)組商討研究確(que)定(ding)，東(dong)(dong)昌(chang)(chang)湖環(huan)湖人行步道改(gai)造(zao)(zao)問(wen)(wen)題(ti)由(you)旅發(fa)集團(tuan)(tuan)處(chu)理(li)，東(dong)(dong)昌(chang)(chang)路益民胡(hu)同(tong)綠化帶開(kai)口(kou)寬度(du)問(wen)(wen)題(ti)由(you)市(shi)(shi)(shi)城(cheng)市(shi)(shi)(shi)管(guan)理(li)局處(chu)理(li)。會后(hou)，對于(yu)古(gu)城(cheng)區新華(hua)園(yuan)道路與(yu)下水道建(jian)設維(wei)護(hu)問(wen)(wen)題(ti)，東(dong)(dong)昌(chang)(chang)府區和(he)旅發(fa)集團(tuan)(tuan)赴現場查(cha)看后(hou)，確(que)定(ding)該問(wen)(wen)題(ti)由(you)東(dong)(dong)昌(chang)(chang)府區處(chu)理(li)。

渠(qu)(qu)(qu)道(dao)：5種渠(qu)(qu)(qu)道(dao)改(gai)變(bian)傳(chuan)統受(shou)理(li)模(mo)式(shi)(shi)(shi)為(wei)(wei)(wei)進(jin)(jin)一(yi)(yi)步拓寬民(min)(min)(min)意(yi)表達(da)(da)渠(qu)(qu)(qu)道(dao)，規范各環(huan)節工(gong)(gong)(gong)作(zuo)流程，12345市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)受(shou)理(li)中心改(gai)變(bian)了(le)(le)傳(chuan)統的(de)(de)(de)受(shou)理(li)模(mo)式(shi)(shi)(shi)，開通5種渠(qu)(qu)(qu)道(dao)受(shou)理(li)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)。1.電話撥(bo)打0635-12345，工(gong)(gong)(gong)作(zuo)人(ren)員將(jiang)24小時(shi)提供接(jie)(jie)(jie)聽服務(wu)(wu)(wu)，全(quan)年(nian)無休；2.在(zai)手機(ji)(ji)微信公(gong)眾(zhong)(zhong)(zhong)(zhong)(zhong)號中搜索“聊城(cheng)(cheng)12345”，點(dian)(dian)(dian)擊(ji)加關(guan)注(zhu)(zhu)，在(zai)“我要留言(yan)”板(ban)(ban)塊(kuai)，分別填寫(xie)(xie)內(nei)(nei)容并可(ke)(ke)進(jin)(jin)行進(jin)(jin)度(du)查(cha)詢，也可(ke)(ke)掃描下(xia)(xia)(xia)方(fang)(fang)二(er)(er)(er)維(wei)碼，加關(guan)注(zhu)(zhu)；　　3.在(zai)搜索引(yin)擎和(he)各大應(ying)用(yong)商店(dian)搜索“我的(de)(de)(de)聊城(cheng)(cheng)”APP，下(xia)(xia)(xia)載后在(zai)首頁(ye)上(shang)(shang)(shang)找(zhao)到(dao)(dao)市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)，點(dian)(dian)(dian)擊(ji)進(jin)(jin)入(ru)填寫(xie)(xie)內(nei)(nei)容、查(cha)詢進(jin)(jin)度(du)，也可(ke)(ke)掃描下(xia)(xia)(xia)方(fang)(fang)二(er)(er)(er)維(wei)碼，下(xia)(xia)(xia)載使用(yong)；　　4.在(zai)軟件商店(dian)搜索“掌(zhang)中聊城(cheng)(cheng)”APP，下(xia)(xia)(xia)載后在(zai)首頁(ye)上(shang)(shang)(shang)找(zhao)到(dao)(dao)“12345市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)·民(min)(min)(min)意(yi)直(zhi)(zhi)通車”，點(dian)(dian)(dian)擊(ji)進(jin)(jin)入(ru)填寫(xie)(xie)內(nei)(nei)容、查(cha)詢進(jin)(jin)度(du)；或者手機(ji)(ji)微信公(gong)眾(zhong)(zhong)(zhong)(zhong)(zhong)號關(guan)注(zhu)(zhu)“聊城(cheng)(cheng)新聞(wen)網”，在(zai)右下(xia)(xia)(xia)角“民(min)(min)(min)意(yi)直(zhi)(zhi)通”板(ban)(ban)塊(kuai)填寫(xie)(xie)內(nei)(nei)容、查(cha)詢進(jin)(jin)度(du)；5.登錄“聊城(cheng)(cheng)市(shi)(shi)人(ren)民(min)(min)(min)政府”官方(fang)(fang)網站，點(dian)(dian)(dian)擊(ji)首頁(ye)左側引(yin)導欄“政民(min)(min)(min)互動”版塊(kuai)，找(zhao)到(dao)(dao)12345市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)網上(shang)(shang)(shang)受(shou)理(li)平臺(tai)(tai)即可(ke)(ke)填寫(xie)(xie)訴(su)(su)(su)求(qiu)或建議。成果：件件有(you)(you)(you)著(zhu)落，事(shi)事(shi)有(you)(you)(you)回(hui)應(ying)為(wei)(wei)(wei)提高群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)的(de)(de)(de)辦(ban)(ban)(ban)(ban)(ban)理(li)效率，提升(sheng)(sheng)服務(wu)(wu)(wu)水(shui)平，12345市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)優化派(pai)單模(mo)式(shi)(shi)(shi)，積極推進(jin)(jin)“一(yi)(yi)單通達(da)(da)”，并把(ba)(ba)臨(lin)清市(shi)(shi)確定為(wei)(wei)(wei)“一(yi)(yi)單通達(da)(da)”的(de)(de)(de)試點(dian)(dian)(dian)市(shi)(shi)，于3月(yue)(yue)14日實(shi)現了(le)(le)工(gong)(gong)(gong)單直(zhi)(zhi)派(pai)。實(shi)行“一(yi)(yi)單通達(da)(da)”后，12345市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)受(shou)理(li)的(de)(de)(de)工(gong)(gong)(gong)單可(ke)(ke)以直(zhi)(zhi)接(jie)(jie)(jie)派(pai)發到(dao)(dao)所屬(shu)鄉鎮、街道(dao)辦(ban)(ban)(ban)(ban)(ban)事(shi)處以及部(bu)(bu)門(men)(men)單位。直(zhi)(zhi)接(jie)(jie)(jie)派(pai)單、一(yi)(yi)單到(dao)(dao)底的(de)(de)(de)模(mo)式(shi)(shi)(shi)，省(sheng)去了(le)(le)縣（市(shi)(shi)、區(qu)）、市(shi)(shi)直(zhi)(zhi)部(bu)(bu)門(men)(men)等二(er)(er)(er)級(ji)平臺(tai)(tai)中間轉(zhuan)(zhuan)(zhuan)辦(ban)(ban)(ban)(ban)(ban)的(de)(de)(de)環(huan)節，緩解了(le)(le)二(er)(er)(er)級(ji)平臺(tai)(tai)的(de)(de)(de)工(gong)(gong)(gong)作(zuo)壓力，從而可(ke)(ke)以讓他(ta)們把(ba)(ba)工(gong)(gong)(gong)作(zuo)重點(dian)(dian)(dian)放在(zai)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)辦(ban)(ban)(ban)(ban)(ban)理(li)事(shi)項的(de)(de)(de)審核把(ba)(ba)關(guan)和(he)催辦(ban)(ban)(ban)(ban)(ban)上(shang)(shang)(shang)，縮減了(le)(le)流程，提升(sheng)(sheng)了(le)(le)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)的(de)(de)(de)辦(ban)(ban)(ban)(ban)(ban)理(li)質量(liang)和(he)辦(ban)(ban)(ban)(ban)(ban)理(li)效率。截至2020年(nian)4月(yue)(yue)1日，已在(zai)全(quan)市(shi)(shi)全(quan)面推行“一(yi)(yi)單通達(da)(da)”派(pai)單模(mo)式(shi)(shi)(shi)。據悉，2020年(nian)第一(yi)(yi)季(ji)度(du)，市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)共(gong)(gong)受(shou)理(li)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)299188件，電話接(jie)(jie)(jie)通率為(wei)(wei)(wei)99.71%。所有(you)(you)(you)訴(su)(su)(su)求(qiu)中，直(zhi)(zhi)接(jie)(jie)(jie)在(zai)線(xian)(xian)(xian)(xian)(xian)(xian)答復175119件，占(zhan)比(bi)58.53%；轉(zhuan)(zhuan)(zhuan)交(jiao)縣（市(shi)(shi)、區(qu)）和(he)市(shi)(shi)直(zhi)(zhi)部(bu)(bu)門(men)(men)辦(ban)(ban)(ban)(ban)(ban)理(li)124069件，占(zhan)比(bi)41.47%；按時(shi)辦(ban)(ban)(ban)(ban)(ban)結率98.66%，綜(zong)合(he)滿意(yi)率95.87%；回(hui)訪外呼電話99698個。（1月(yue)(yue)1日-3月(yue)(yue)25日數據）新冠(guan)肺炎疫(yi)(yi)情(qing)發生(sheng)以來(lai)，市(shi)(shi)民(min)(min)(min)熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)全(quan)體(ti)員工(gong)(gong)(gong)始終堅守(shou)崗位，24小時(shi)為(wei)(wei)(wei)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)提供服務(wu)(wu)(wu)，在(zai)線(xian)(xian)(xian)(xian)(xian)(xian)解答群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)疑慮、安撫群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)恐慌(huang)情(qing)緒，及時(shi)將(jiang)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)轉(zhuan)(zhuan)(zhuan)交(jiao)相(xiang)關(guan)部(bu)(bu)門(men)(men)處理(li)，每(mei)天梳理(li)疫(yi)(yi)情(qing)防(fang)控(kong)(kong)情(qing)況上(shang)(shang)(shang)報市(shi)(shi)疫(yi)(yi)情(qing)防(fang)控(kong)(kong)領(ling)導小組(zu)，為(wei)(wei)(wei)疫(yi)(yi)情(qing)防(fang)控(kong)(kong)工(gong)(gong)(gong)作(zuo)提供有(you)(you)(you)效的(de)(de)(de)信息支撐服務(wu)(wu)(wu)。疫(yi)(yi)情(qing)發生(sheng)以來(lai)，熱(re)線(xian)(xian)(xian)(xian)(xian)(xian)共(gong)(gong)受(shou)理(li)涉及疫(yi)(yi)情(qing)訴(su)(su)(su)求(qiu)82737件，轉(zhuan)(zhuan)(zhuan)交(jiao)部(bu)(bu)門(men)(men)辦(ban)(ban)(ban)(ban)(ban)理(li)31089件，在(zai)線(xian)(xian)(xian)(xian)(xian)(xian)解答直(zhi)(zhi)辦(ban)(ban)(ban)(ban)(ban)51648件，平均日受(shou)理(li)群(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)(su)(su)求(qiu)3432個，真正做到(dao)(dao)了(le)(le)接(jie)(jie)(jie)訴(su)(su)(su)即辦(ban)(ban)(ban)(ban)(ban)，實(shi)現了(le)(le)服務(wu)(wu)(wu)再(zai)升(sheng)(sheng)級(ji)。

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